I kinda won.I was so angry at the way the horrid little man on the other end treated me that I decided to take it further. I wrote to the Managing Director.
Guess what? Within 48 hours I had a nice man on the phone, apologising and accepting that we had done our best - accepting our position - yes. We are getting a delivery of gas - only half a tank but then that is all we wanted. Yes I have to pay more a month but I knew that anyway - I had offered that to the other little 'pratt' and that is not the word I used at the time but he wasn't having any.
Anyway the nice new man, who had the same first name as the horrid one, Adam, gave me his direct telephone number (another bonus as it is a 01 number not a 08 number so I get it free in my package) and told me any further problems to ring him again.
I feel empowered, I did the right thing by going straight to the top - should I have to - NO - but glad I did - no money doesn't mean I have no rights, I have no power.
It worked and I feel better and that it good - not sure where I was going if it hadn't worked, probably the local press to see if I could shame them into something.
Glad I didn't have to.
Dix
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